Refund policy

Refund Policy

At NWW Collectibles, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Returns We accept returns within 30 days of the delivery date. To be eligible for a return, items must be unused, in their original condition, and in the original packaging.

Non-Returnable Items The following items cannot be returned:

• Perishable goods (e.g., dog treats, food items)
• Downloadable or digital products
• Items marked as final sale

How to Initiate a Return To start a return, email us at the address listed on our Contact page with your order number and reason for return. We will respond within 2–3 business days with return instructions.

Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–7 business days.

Exchanges If you received a damaged or defective item, we'll replace it at no charge. Please contact us within 7 days of delivery with a photo of the damage.

Shipping Costs Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective. Original shipping charges are non-refundable.

Late or Missing Refunds If you haven't received your refund after 7 business days, please check with your bank or card issuer first, then contact us if the issue persists.